Last updated: October 2026
These terms apply to your use of feltandheard.com.
This website is owned and operated by Smartdog Digital Limited trading as Felt & Heard™ (“Felt & Heard”, “we”, “us” or “our”).
By using this website, you agree to these Website Terms of Use.
1. These are website terms, not our client terms
These terms govern your use of the Felt & Heard website only.
They do not form the terms and conditions under which we provide presentation design, workshops, consulting, creative services or any other paid client work.
If we agree to work together on a project, the scope of work, fees, payment terms, responsibilities, intellectual property arrangements, cancellation terms and other conditions relating to that project will be set out separately.
Those terms will be provided and agreed with you before the project begins.
Nothing on this website, including an enquiry, conversation, proposal or indication of availability, means that we have entered into a contract to provide services unless and until the relevant project terms have been agreed.
2. About this website
The content on this website is provided to introduce Felt & Heard, explain our services, share our work and thinking, and allow people to get in touch with us.
We may change, remove or update any part of the website at any time without notice.
We do not guarantee that the website, or any content on it, will always be available, uninterrupted or free from errors.
3. Intellectual property
Unless otherwise stated, the content on this website is owned by or licensed to Felt & Heard and is protected by copyright, trade mark and other intellectual property laws.
This includes, where applicable:
- written content and copy;
- graphics and illustrations;
- presentation designs;
- layouts and visual concepts;
- photographs and imagery;
- videos and animations;
- case studies;
- downloadable materials;
- branding and logos; and
- the overall design and appearance of the website.
You may view and access the website for your own personal or internal business use.
You must not copy, reproduce, republish, distribute, modify, sell, license or commercially exploit our content without our prior written permission, except where permitted by law.
You must not present our work or content as your own.
4. Portfolio and client work
Our website may include examples of work created for clients, collaborators or other organisations.
Ownership of individual brands, trademarks, logos, content and other intellectual property displayed within that work remains with their respective owners where applicable.
Displaying client work on our website does not mean that Felt & Heard owns the client’s underlying brand, trademarks or materials.
Similarly, the inclusion of a client, organisation or individual on this website does not necessarily imply an ongoing commercial relationship, endorsement or partnership.
5. Case studies and results
We may use case studies, testimonials or examples of previous work to demonstrate our experience and approach.
Any outcomes, results or experiences described are specific to the circumstances of that particular project or client.
They should not be interpreted as a guarantee that you or your organisation will achieve the same or similar results.
6. Information on this website
We make reasonable efforts to ensure that the information on this website is accurate and useful.
However, website content is provided for general information only and should not be treated as professional, legal, financial or other specialist advice.
We do not guarantee that all information on the website is complete, accurate or up to date at all times.
You are responsible for deciding whether information on this website is appropriate for your particular circumstances.
7. Enquiries and proposals
Submitting an enquiry through our website does not create a client relationship or oblige either party to proceed with a project.
Any discussion about a potential project, including conversations about scope, availability, pricing or timescales, remains subject to further agreement.
Where appropriate, we may provide a proposal, statement of work, engagement terms or other project documentation setting out the specific basis on which we would work together.
A project will only proceed once the relevant terms have been agreed.
8. Third-party websites and services
Our website may contain links to websites, platforms or services operated by third parties.
These links are provided for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
The inclusion of a link does not necessarily mean that we endorse the organisation, website, product or service concerned.
You use third-party websites at your own discretion.
9. Acceptable use
You must not use this website:
- for any unlawful or fraudulent purpose;
- to attempt to gain unauthorised access to the website, server or associated systems;
- to introduce viruses, malware or other harmful technology;
- to interfere with the operation or security of the website;
- to collect information from the website using automated means in a way that is unlawful or places unreasonable demands on our systems;
- to copy or exploit our intellectual property without permission; or
- in any way that could damage our reputation, systems or business.
We reserve the right to restrict access to the website where we reasonably believe it is being misused.
10. Downloads and resources
Where we make files, guides, templates or other resources available through the website, they are provided subject to any specific terms stated alongside them.
Unless we expressly say otherwise, downloading a resource does not transfer ownership of any intellectual property rights to you.
You may not resell, redistribute or commercially exploit our resources without our written permission.
11. Liability
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales.
To the extent permitted by law, Felt & Heard will not be responsible for loss or damage arising solely from:
- your reliance on general information provided on this website;
- your inability to access the website;
- temporary interruption or technical problems affecting the website;
- third-party websites or services linked from this website; or
- events outside our reasonable control.
These Website Terms do not govern liability arising from services we provide to clients. Any liability relating to a client project will be dealt with under the separate terms agreed for that project.
12. Privacy and cookies
Our use of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
Those policies form separate notices and should be read alongside these Website Terms.
13. Changes to these terms
We may update these Website Terms from time to time to reflect changes to our website, business or legal obligations.
The latest version will be published on this page and the date at the top will show when it was last updated.
Any changes will apply to your use of the website from the date they are published.
Changes to these Website Terms will not automatically change the terms of any existing client project or agreement.
14. Governing law
These Website Terms and any dispute relating to your use of this website are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction in relation to disputes arising from these Website Terms, subject to any rights that cannot legally be excluded.
15. Contact
If you have any questions about these Website Terms, please contact:
Smartdog Digital Limited trading as Felt & Heard™
Website: feltandheard.com
Email: [email protected]
Registered company number: 07195991
Registered office: Parkhill Studio, Walton Road, Wetherby, West Yorkshire, LS22 5DZ